Privacy Policy

Effective Date: October 1, 2024

Trailer App LLC ("we," "our," or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application (collectively, the "Services"). By accessing or using our Services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with the practices described in this policy, please do not use the Services.

1. Information We Collect

We collect several types of information from users, including:

• Personal Information: Information that identifies you personally, such as your name, email address, phone number, mailing address, and payment information.
• Usage Data:Information automatically collected when you use the Services, such as your IP address, browser type, device information, operating system, and usage statistics.
• Location Data:Information about your location, if you have enabled location services on your device.
• Communication Data: Any information that you provide when you contact us, such as customer service inquiries.
• Payment Information: If you make a purchase or engage in a subscription, we may collect payment information necessary for processing payments (e.g., credit card details). This data is processed securely by third-party payment processors and is not stored by Trailer App LLC.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To facilitate your use of our Services, manage user accounts, and process payments.
• Communication:To respond to your inquiries, send confirmations, invoices, technical notices, and security alerts.
• Personalization: To enhance and personalize your user experience by tailoring content to your preferences.
• Marketing:To send you marketing communications and promotions that may be of interest to you, in compliance with applicable laws. You can opt out of receiving such communications by following the unsubscribe instructions in the communication.
• Analytics:To analyze and monitor usage trends and improve the functionality of our Services. We may use third-party analytics tools such as Google Analytics.
• Compliance and Legal:To enforce our Terms and Conditions, comply with legal obligations, and respond to law enforcement requests.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Third parties that perform services on our behalf, such as payment processing, hosting, and analytics. These providers are obligated to keep your information confidential and use it solely for the purposes we specify.
• Marketing Partners:With your consent, we may share your information with partners to deliver targeted advertising.
• Legal and Compliance: We may disclose your information in response to legal requests, such as subpoenas or court orders, or when required to protect our legal rights or the rights of others.
• Business Transfers:If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. You will be notified of such a transfer and any new privacy policies that may apply.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Services and store certain information. Cookies help us provide a better experience by:

• Tracking Usage: Monitoring how users navigate and use the Services to improve functionality.
• Advertising:Delivering relevant ads and measuring the effectiveness of marketing campaigns.
• Session Management: Remembering your preferences and settings for future visits.

You can manage your cookie preferences through your browser settings, but disabling cookies may affect your experience on our platform.

5. Data Security

We take data security seriously and implement industry-standard measures to protect your information, including:

• Encryption: Using Secure Socket Layer (SSL) technology to encrypt sensitive data during transmission.
• Secure Storage:Retained for compliance with financial and legal obligations.
• Regular Monitoring:Retained for marketing purposes until you opt out.

While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. Any transmission of personal information is at your own risk.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law, including:

• User Account Data:Retained as long as your account is active and beyond if required for legal or compliance purposes.
• Transaction Data:Retained for audit, tax, and legal obligations
• Marketing Data:Retained for marketing purposes until you opt-out of receiving marketing communications.

7. User Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and Correction:You may request access to or correction of your personal information at any time.
• Deletion:You may request that we delete your personal information, subject to any legal obligations we have to retain it.
• Data Portability:You may request that your personal data be transferred to another service provider in a structured, machine-readable format.
• Opt-Out of Marketing:You may opt-out of receiving marketing communications by following the unsubscribe instructions included in our communications.

To exercise any of these rights, please contact us at sales [at] trailerapp.com

8. Children's Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected such information, we will take steps to delete it. If you believe we have collected information from a child under 13, please contact us.

9. International Users

If you are accessing the Services from outside the United States, you consent to the transfer of your data to the United States, where data protection laws may differ from those in your country. By using our Services, you agree to this transfer and the processing of your information as described in this Privacy Policy.

10. Legal Basis for Processing (EEA Users)

If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

• Contractual Obligation:To provide the Services you requested under our contract with you.
• Legitimate Interests:To fulfill our business purposes, such as marketing, analytics, and fraud prevention.
• Consent:When required by law, we will obtain your consent to collect and process your data, such as for marketing purposes or cookies.

11. Arbitration and Waiver of Class Action

By using our Services, you agree that any disputes regarding your use of the Services will be resolved through binding arbitration. You waive any right to pursue claims in court, including className action lawsuits. Disputes will be resolved individually through a neutral third-party arbitrator selected by Trailer App LLC, in accordance with the arbitration procedures set out in our Terms and Conditions.

12. Do Not Track

Some browsers offer a "Do Not Track" (DNT) feature that allows you to signal to websites that you do not want to be tracked. At this time, our website does not respond to DNT signals. However, you can manage your cookie preferences through your browser settings as outlined above.

13. Accessibility

Trailer App LLC is committed to ensuring digital accessibility for all users, including individuals with disabilities. If you encounter any accessibility barriers, please contact us at sales [at] trailerapp.com or +1 (877) 540-5114, and we will make reasonable efforts to accommodate your needs.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the new effective date. Your continued use of the Services following the posting of any changes constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Trailer App LLC

Email: sales [at] trailerapp.com

Phone: +1 (877) 540-5114

Address: 12320 Barker Cypress Rd. Suite 600, Cypress, TX 77429, United States of America